Jon Wolske is the Culture Evangelist for Zappos Insights, a part of the Zappos Family of companies led by Tony Hsieh and headquartered in Las Vegas, Nevada. After a year and a half in the Customer Loyalty Team and a brief stint with the Zappos New Hire Training team, Jon became the company’s first full-time Tours Lead. In a little over a year’s time, Jon had grown the tours team to include a handful of ‘Culture Guides’ and the experience had grown into a business-tourist attraction in Las Vegas. Today the tours team averages over 1800 guests who come to see the Zappos culture in action each month.
Jon has hosted executives, managers and team members from a wide range of industries and companies who have come to the Las Vegas headquarters to experience training events by Zappos Insights.
Jon uses his seven years of experience in the Zappos Family to speak with a focus on culture and customer experiences and their importance in business today. Jon can tailor presentations to suit the needs of the group/industry he is addressing to make each talk insightful and inspiring. Over the past four years, Jon has presented at meetings and conferences for companies from around the world, including Microsoft, Humana, Bath & Body Works, Aetna, Merck, Samsung Electronics, Eli Lilly and AOL. Jon gave his first TED talk at TEDxLoyolaMarymountU in April of 2013.