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Author of #1 NYT Bestseller, "Delivering Happiness" and Zappos CEO
In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million.
He then joined Zappos as an advisor and investor, and eventually became CEO, where he helped Zappos grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune Magazine's annual "Best Companies to Work For" list. In November 2009, Zappos was acquired by Amazon.com in a deal valued at $1.2 billion on the day of closing.
Tony's first book, "Delivering Happiness", was published on June 7, 2010, and outlines his path from starting a worm farm to life at Zappos. Tony shows how a very different kind of corporate culture is a powerful model for achieving success and happiness. "Delivering Happiness", debuted at #1 on the New York Times Bestseller list.
Tony was interviewed by Barbara Walters when she interviewed self-made entrepreneurs. The piece included a visit to the headquarters of Zappos.com that was dubbed what "might just be the wackiest workplace in America."
In addition to his responsibilities as CEO of Zappos.com, Tony is leading the "Downtown Project," a group committed to transforming downtown Las Vegas into the most community-focused large city in the world. This transformation includes the relocation of the Zappos.com offices from Henderson, Nevada to what was the old City Hall in downtown Las Vegas.
Delivering Happiness Synopsis:
Tony Hsieh will discuss the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. Tony will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags, and other product categories.
Zappos / Delivering Happiness / Downtown Las Vegas
Culture is to a company as community is to a city: it's about values, innovation, serendipity, participation, upward mobility, and attraction of smart startups and the creative class. Tony is applying his very successful Zappos corporate culture model (recognized multiple times by FORTUNE as one of the top 100 best places to work) to help build the most community-focused large city in the world in the place you would least expect it: Downtown Las Vegas. Research has shown that every time the size of a city doubles, productivity and innovation per resident increases by 15%, but when companies get bigger, productivity per employee generally goes down. With his new $350 million Downtown Project, Tony is creating a unique hybrid of corporation, community, and city to drive productivity and innovation both for Zappos as well as the city itself.
“Tony was an EXCELLENT SPEAKER! His presentation was inspiring! He was funny, engaging, interesting, and I felt like truly spoke from the heart! It is proof that having the right intentions and doing everything for the right reasons, can get you ahead! Such a nice change of pace to see in business today! I think he was AMAZING, and I am really glad that SHRM had him as a speaker!”
“It was amazing to hear him talk about his non-traditional ways of running a business to this (typically) very traditional HR group! The message of creativity in the workplace was received loud and clear!”
- Delivering Happiness: A Path to Profits, Passion and Purpose
- Zappos / Delivering Happiness / Downtown Las Vegas