Top Customer Service Speakers

Top Customer Service Speakers
Bill McDermott
Bill McDermott was appointed co-CEO of SAP alongside Jim Hagemann Snabe on February 7, 2010. In this capacity, and also as a member of the Executive Board of SAP, he oversees SAP's strategic business activities relative to all customer operations, sales, marketing, communications, field services, consulting, corporate development, and ecosystem activities. As the world's leading provider of...
Chip Conley
No hotel executive in the world has overseen the development and creation of more boutique hotels than Chip Conley, founder of Joie de Vivre, America's second largest boutique hotelier. At the age of 26 with no industry experience, Chip transformed a seedy 1950's "no-tell motel" into the world-renowned Phoenix Hotel, a legendary rock 'n roll hotel that catered to the likes of David Bowie, Linda...
Gary Vaynerchuk
Already considered a quintessential maven of modern-day marketing, GARY VAYNERCHUK is a New York Times and Wall Street Journal best-selling author as well as a self-trained wine and social media expert. In high school, while working at his family owned liquor store, Gary started reading The Wine Spectator among other wine books and realized collecting wine offered an allure similar to...
Howard Behar
Howard Behar is the former president of Starbucks Coffee Company North America and Starbucks Coffee International. He joined Starbucks in 1989 when the company had just begun to venture outside the Northwest region. Initially serving as Vice President of Sales and Operations, he grew the retail business from 28 stores to more than 400 stores by the time he was named president of Starbucks Coffee..
Jamie Naughton
Jamie Naughton joined Zappos.com, Inc. in 2004 right after the company relocated from the bay area to Las Vegas. As Speaker of the House, Jamie works directly with CEO Tony Hsieh, focusing on the culture for which the company has become known. Her role is essential in creating and driving the architecture of the dynamic culture as well as focusing on culture R&D to ensure Zappos.com always...
Jenn Lim
Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos) co-created in 2010 to inspire happiness in work, community and everyday life...
John Mackey
John P. Mackey, co-founder of the Company, has served as Chief Executive Officer since 1980. Mr. Mackey also served as President from June 2001 to October 2004, and as Chairman of the Board from 1978 to December 2009. As the company's visionary, he has led the development of many innovative programs such as the $10 million in low-interest loans to local farmers and food producers to help them...
Tony Hsieh
In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an advisor and investor, and eventually became CEO, where he helped Zappos grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune Magazine's annual "Best Companies to Work...Walter Robb
With a long and varied entrepreneurial history in natural foods ranging from retailer to farmer to consultant, Walter Robb joined Whole Foods Market in 1991. He opened and operated the Mill Valley, California, store until he became president of the Northern Pacific Region in 1993. Under Robb, the region grew from two to 17 stores, including four acquisitions. Robb then became Executive...Willie Degel
Willie Degel is a restaurateur, TV personality, author and perennial entrepreneur. Degel opened his first restaurant, Hollywood and Main at Flushing, Queens in the summer of 1990 and hasn't looked back since. Six years later he opened the first (of three) famed Uncle Jack's Steakhouses in New York City where he refined his unique method of growing a business. Based on his signature direct...
Delivering Happiness
In 2010, Zappos CEO Tony Hsieh’s first book, Delivering Happiness, A Path to Profits, Passion, and Purpose blasted to the top of multiple bestseller lists with its blend of business advice, tales of worm farms, raves, multi-million dollar deals and – above all – the belief that happiness can be used as a model both in business, and in life. And WOW… did people respond! From Seoul...
